autodiscover.xml file and the folder "16" in %appdata%\microsoft\office\outlook\īut after closing and opening Outlook several times the issue reappears.Ĭould also be reproduced with using a VPN connection (home office) and coming back to the company using the internal network (problem was back). creating a new profile solves the issue temporarily Research led us to several workarounds but no reason for this behaviour. They can just be acknowledged ("ok"), then Outlook closes. Step 2: Type Outlook.exe /safe and then press Enter key to open Outlook 2016 or Outlook 365 in Safe mode. Step 1: Simultaneously press the Windows logo and R keys on the keyboard to open Run command dialog. The information store could not be opened" Fix to Outlook 2016/2019/365 hanging at processing, starting or loading profile screen. The correct Microsoft Exchange information service." Modify your profile to ensure that you are using Videos you watch may be added to the TVs watch history and. If playback doesnt begin shortly, try restarting your device. The Microsoft Exchange information service in your profile is missing required information. Outlook 2016 Will Not Open error: Cannot start Microsoft Outlook. Verify you are connected to the network and are using the proper server and mailbox name. On starting Outlook several (but not all) Users get the following error messages: I could then adjust some settings for PST files – and everything worked again! Thanks so much for the valuable advice.There were no updates on either the clients or the Exchange Server before the issue and all the clients (with and without the problem) have the same software-updates and configuration). It seems the only one that was useful in my situation was the last one: “try to create and configure a new Outlook profile (Control Panel -> Mail item -> Add) and reconnect your PST files.” After creating a new Outlook profile (and deleting the old one), Outlook 2016 could actually start. I tried all of the methods suggested on this page. I can’t start Microsoft Outlook 2016, 2013, or 2010. Go to the link below and follow the list of fixes.
A reason might be some remaining settings caused by Outlook for 32 bit PCs (and caused by remaining files from Office 2007, too, which I had installed previously, too). Ok, Microsoft has a webpage that offers a list of fixes for 2016 if it cannot start or open the Outlook Window.
After removing Office 2016 and re-installing the entire Office 365 package again (this time for 64 bit PCs), Outlook was still unable to start, nevertheless.
Maybe, that could be the reason why Outlook suddenly crashed irreversibly. It appeared that I had downloaded a wrong version (32 bit) from the Microsoft page.
I also experienced this issue being unable to start Outlook 2016. You can find this utility in one of the following folders: You can try to recover it using built-in tool Scanpst.exe. We’ve found that deleting the IMAP account within Outlook (not in our control panel) and then re-adding. An unexpected error has occurred – most likely, your PST file with mail items is damaged. Cannot open the Outlook window. The set of folders cannot be opened. If during the Outlook start you receive error Cannot start Microsoft Outlook.
The fix is supposed to go out in the next major update which is not yet scheduled but I think will be in the next two weeks. The '.ost' file is being created for the first time (I've uninstalled and removed all traces of Outlook 2016 or Office 2016, for that matter, several times).
The bug has to do with crashing because of certain HTML that could be in an email or a file that Outlook is enumerating. The file C:\Users\user\AppData\Local\Microsoft\Outlook\user.ost is not an Outlook file (.ost).) is zero in size while doing a clean install of Outlook 2016. Or use the following command: outlook.exe /resetnavpane Corrupted PST file I am fairly certain that this is a bug that we recently found but I am not sure how you were hitting it. To start Outlook with an empty Navigation Pane settings, you can delete file Outlook.xml in the folder %appdata%\Microsoft\Outlook. Sometimes Outlook cannot start due to the corrupted Navigation Pane profile. If this solution helped, turn on the add-ins sequentially and restart the Outlook until you find a problem extension.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins Installed Office 2016 on Windows 10 Pro several months ago with no issue.You can also disable all add-ins in registry by deleting the following registry keys (just in case, create a backup of these keys first!):